Frequently Asked Questions
Everything you need to know about your swim gear order, shipping, and returns.
How long does shipping take for competitive swimwear?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options, including overnight delivery, for athletes who need their gear before a meet.
Can I return a technical racing suit after trying it on?
Technical suits can only be returned if they are in brand-new, unused condition with all original tags and packaging. Due to the delicate nature of the fabric, we cannot accept returns on suits that show signs of over-stretching or chlorine exposure.
How do I know what size goggle or cap to buy?
Most of our goggles and caps are 'one size fits most,' but we provide specific size charts for junior and 'large fit' models. Check the 'Size Chart' link on each product page for precise measurements.
Do you offer team discounts for bulk orders?
Yes, our Team Sales division offers specialized pricing for swim clubs, high schools, and collegiate teams. Please visit our 'Team Store' page to set up a custom portal for your athletes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your package directly through your SwimOutlet account dashboard under 'Order History'.